Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, with tags, free of stains, odors, deodorant, makeup marks, or damage, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@filorre.com. Please note that returns will need to be sent to the following address: 57 Summerside Avenue, Whitby-Ontario

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
While we do our best to ensure every customers are happy with their purchase, certain items and situations are not eligible for return or refund.  They are final sale and cannot be returned, refunded or exchanged. Items such as: those marked final sale, clearance or Non-refundable, promotional or heavily discounted items, items purchased during flash sales, or special events (unless otherwise stated) and gift cards. Please get in touch with us via email at support@filorre.com, if you have questions or concerns about your specific item.

Return Window

Returns requested outside of our stated return window are not eligible for approval, no exceptions.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@filorre.com.

Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error.

Right to Refuse Returns

We reserve the right to refuse any returns that does not comply with this policy or shows signs of excessive wear, misuse, or abuse of our return system.

You can always contact us for any return question at support@filorre.com.