Shipping policy

Thank you for shopping with FILORRE. We are excited to get your new pieces to you. Please review our shipping policy below.

Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.

Please note that processing times may be extended a bit during sales, holidays, or high-volume periods.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• Standard Shipping: 2-5 business days

• Expedited Shipping: 1-3 business days (if available)

Delivery times are estimates and may vary due to carrier delays or factors outside our control.

Shipping

We currently ship within Canada and internationally.
International shipping rates and delivery times will vary by destination and will be calculated at checkout. Customs, duties, and taxes are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.

Lost or Delayed Packages

FILORRE is not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession. If your package appears delayed or missing, please contact the shipping carrier directly using your tracking information.

If you need help, feel free to reach out, we are always happy to assist 💕

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Questions?

If you have any questions about your order or shipping, contact us at:
Email: support@filorre.com